The Michigan Education Association (MEA) is a self-governing education association representing about 120,000 teachers, education support professionals and higher-education employees throughout the state. The association has grown from their inception in 1852. Today, they offer public school employees healthcare through MESSA, as well as retirement and insurance programs through Michigan Education Association Financial Services (MEA Financial Services).
Challenge
Over the past few years, the MEA pension system, the Staff Retirement Plan (SRP), has struggled with managing their pension participants and identifying decedents in a timely manner. Their process was done internally, relying on a call from a family member or searching social media sites to uncover a death. The SRP knew there had to be a better way to prevent making overpayments and putting the pension plan at risk.
Solution
In September 2020, the SRP reached out for help. It was quickly clear that, CertiDeath, was a great fit. With the CertiDeath solution, the SRP would have access to superior data that identifies 95% of decedents and provides validated deaths.
Results
With the first file the SRP sent, CertiDeath was able to identify gaps. Missing decedents were identified and immediately the pension realized thousands in savings. “The average pension participant is paid monthly through direct deposit. Once the money is paid out, it is very hard to rescind those dollars,” said the plan administrator and ERISA attorney, Jennifer Miller. “CertiDeath definitely paid for itself quickly. Not only does the service eliminate overpayments, but it also allows us to have a different type of relationship with our pension participants. Rather than contacting family members during an already difficult time to rescind overpayments, we are contacting them with condolences and empathy.”
